The company that runs UPI earned 22% more and kept less
NPCI's revenue from operations rose 22 per cent to Rs 4,240 crore in FY26, from Rs 3,481 crore the year before. Its surplus fell, to Rs 1,362 crore.
Payment services supplied 88 per cent of that revenue, rising 16 per cent to Rs 3,736 crore. The slower line is the core one.
The reason the surplus went the other way sits in one cost head. Marketing and product incentives, which includes cashbacks and sponsorships, rose 27 per cent to Rs 1,420 crore and now account for more than 47 per cent of total spending. A higher deferred tax charge did the rest.
NPCI is not a commercial company, so the surplus is not the point. The composition is. Nearly half of what the organisation running India's payment rails spends now goes on getting people and merchants to use them, at a stage where UPI clears more than 24 billion transactions a month.
The incentive line grew faster than the revenue line. That is the shape of a market where the volume exists but the habit still has to be bought, and where the newer products, credit on UPI, RuPay credit cards, international acceptance, are the ones needing the push.