Razorpay will sell Indian brands advertising space inside ChatGPT
Razorpay said on Monday it has partnered with OpenAI to put Indian advertisers into ChatGPT Ads. The product is called Razorpay Engage, and it sits between the brand and the platform: it prepares product catalogues and feeds, launches campaigns, measures what they did, and carries an AI agent to help build them.
The first brands on it are Tanishq, Fastrack, Traya, Tata Neu, Rivaah, Shaadi.com, Axis Max Life, Palmonas and NMIMS. OpenAI opened self-service access to ChatGPT Ads in India on 31 August, and says ChatGPT reaches 1.2 billion people weekly worldwide. Razorpay's COO Rahul Kothari framed the shift simply: "The next customer may not search for a product."
A payments company selling ad placement looks like a detour until you ask what an ad inside a conversation actually needs. It needs a live product catalogue and a way to complete the purchase, and that is the thing Razorpay already holds for its merchants. The read is that Razorpay is not entering advertising so much as renting out the merchant data it was already sitting on.
The open question is measurement. Search advertising became a market because the click could be counted and attributed. Nobody yet knows what a mention inside an assistant's answer is worth, or how a brand proves the sale came from it, and until that is settled the early brand list may be piloting rather than paying.
There is a dependency risk too. Razorpay Engage is a layer built on one company's ad product, which is a comfortable position while OpenAI needs local catalogue plumbing and a thin one the moment it decides to do that itself.